Posts Tagged ‘call center interview tips’

Call Center Interview Questions: Be Physically and Mentally Prepared for the Job Interview

Tuesday, January 5th, 2010

Top 4 Call Center Interview Questions

The call center industry is still booming today more than ever, with the attractive pay and a great training experience. Some call center companies are even offering part-time slots for those who are still in school, for the students to have an extra source of income. If you are one of those people who would like to try your luck working as a call center agent, you should know that it’s not that easy to get hired.

While there are some companies who make it easy for the applicants, many companies will practically give you hell during your first job interview to make sure that you are serious about your job application. And for this, here are the top call center interview questions you are most likely to encounter and tips on how to answer them so you don’t make a fool of yourself.

What does a call center mean to you?

Call Center Interview Questions Call center

The question sounds simple yet a lot of applicants are taken aback when asked this particular one. If you have no previous call center experience, you might want to research a little bit about the ins and outs of this industry so you’ll have an idea what they are actually for. If you just went looking for a call center job for the sole reason of getting a big pay, you might be in trouble during your job interview. If you want the perks, you have to work for it, and work doesn’t start on your first day on the job but the minute you submit your application.

Tell me about you past experience working for a call center. Describe how you helped the customers and dealt with the irate ones.

If you have worked previously as a call center agent, this will most likely come up. When the interviewer sees in your resume that you have worked in a different call center before, he will want to know about your experience and why you decided to quit your job, and what you learned from your it. Be prepared to share your experience and remember that talking badly about your previous employer, co-workers and overall experience is an absolute no-no, even if it’s true.

Are you adept with different kinds of software? What kind of computer experience do you have?

Don’t have a culture shock when you are asked this question. The employer simply wants to know if you can handle working with a computer effortlessly or if you’re one of those people who are still scared of technology and wouldn’t have a time to learn a few things about the internet and the common computer softwares. While there is still training if you get hired, it’s still better if you have an edge when it comes to computer and internet literacy.

What do you consider to be the importance of teamwork?

Call Center Interview Questions team work

One of the most cliche questions, but one of the most important as well. It’s true that these kinds of questions are like something out of a beauty pageant, but you have to still be prepared to answer questions like this. For one thing, your answer will give your interviewer an idea about how you work with other people. For another thing, it will also give him an idea about how you deal with office politics.

These call center interview questions sound easy enough, don’t they? However, they is always more to it than you can gauge, so you have to be prepared, not just physically, but more importantly mentally for a job interview.

Job Interview Tips for Different Fields

Thursday, May 7th, 2009

Tips for a successful interview

Many students consider job interviews as torture and something that lasts longer than it does. While there are students who are naturally positive and think that they can successfully take on a job interview through sheer willpower and confidence, there are essential points that should always be kept in mind to really prepare yourself. I’ve categorized and isolated the tips to fit different fields I’ve noticed are the most sought after nowadays.

Call center interview tips

Job Interview Tips for Different Fields Call Center

The first and very important requirement in a call center job is the ability to communicate with people properly. If you don’t think you can handle being in constant, and often unpleasant conversation with other people you don’t know, you should reconsider your attempt.

Prepare yourself with the interview by practicing a speech or an English text in front of a mirror. Not only does it help you concentrate, it also shows you how you look when you speak. Sometimes, you may feel you’re confident, but all the interviewer sees in you is the twitch if your eye that shows how nervous you really are.

Another thing to remember when applying for a call center job is wit. Interviewers in call center agencies have a lot on their plate, and have a lot of applicants coming in for interview. If you don’t make a good impression, or you don’t answer a question properly, you won’t be remembered and your application will get buried by people whose charisma and wit outshone you.

Flight attendant interview tips

Job Interview Tips for Different Fields - Flight Attendant

Being a flight attendant seems to becoming more and more popular these days. It’s true that being a flight attendant has a lot of long-term perks and benefits, that’s why it’s not easy getting accepted in airlines or even passing an interview.

In a flight attendant interview, questions will be situational. You have to think quickly and answer the questions sincerely. Answering questions like you’re I a beauty pageant is not going to help, and as safe and sincere as it sounds, “world peac” is not a valid answer if you’re to be asked what you want to attain in a matter of five years.

Appearance also plays a big role in a flight attendant interview. If you’re scheduled for an interview, make sure that you look good, had a good night’s sleep, and you are clean all over. Wear presentable clothes. Avoid being overdressed or under-dressed. Usually a crisp and clean office shirt and some black slacks are perfect for any kind of interview. Wear light makeup. Don’t try to be impressive by wearing heavy makeup because it will not get you the job.

Teacher interview tips

Job Interview Tips for Different Fields - Teacher

In a teacher interview, a teaching demo usually precedes or follows it. So before you head out for an interview, make sure you are ready with your lesson plan and all your visual aids. You should also be ready to answer things like how much salary are you willing to accept (especially if it’s going to be your first year teaching) and of course the classic strengths and weaknesses.

The most common issue new teachers have faced is when they are offered a level they are not comfortable teaching. Like a high school teacher being offered a job in grade one. Or an elementary teacher being offered to teach kindergarten. Usually, there rises a question of credibility and competence, and some fresh grads are confused about what to do.

If this happens to you, remember this. If you are asked to teach in a lower level compared to your expertise, it’s acceptable. But having the other way around where you will be asked a more advanced subject than what you have been trained to teach is an absolute no-no, even if you think you can handle it. It’s a very risky move, and not only are you going to jeopardize your reputation as a teacher, you’re also going to risk your students’ education.

Of course the course of a job interview varies depending on the field you’e applying for, but the common ground in all of these and the most important job interview tip I can give you, whether you’re applying for a call center job, a flight attendant, job, teaching job, or whatever, is to prepare for it. Know everything and do everything you should, because it’s the only way you’re going to have a better shot at acing a job interview.